Returns + Exchanges
If you want to return your order for whatever reason, the process is straightforward.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Due to the handmade and intimate nature of our products, we cannot accept returns once items have been worn or opened. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@lovelytuck.com. We'll give you instructions and an address to return to (you will have to pay the return shipping costs).
We’ll send you instructions on how and where to send your package. You will have to pay any return costs.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have using the process described above, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for our underwear that has been worn or tried on. Please get in touch if you have questions or concerns about your specific order and we'll do our best to rectify any issues.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lovelytuck.com.
For more details, please see our Returns & Refunds Policy.
Collapsible content
THE BASICS
All orders are processed and shipped within 10 business days (Monday - Friday) of receiving your order.
If you place your order over a weekend or on a public holiday, it will be processed and sent out over the following business day (Monday – Friday).
AFTER HOURS
No orders are shipped after hours (Office hours: Mon-Fri 9am-5pm GMT), on Sundays or on holidays.
CAN I TRACK MY ORDER?
All UK orders are posted first class, so you cannot track this service.
If you are overseas, you'll receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact us at XXX@XXX.com
CAN I CHANGE OR CANCEL MY ORDER?
If you'd like to change your order, please email XXX@XXX.com with your order details as soon as possible. We'll do everything we can to help.
Once an order has already been shipped we are unable to make any changes. Read our returns policy
DO I NEED TO PAY CUSTOMS DUTIES OR TAXES FOR MY ORDER?
European buyers: Please remember that post Brexit, import charges now apply to purchases from our shop. You may be liable to pay extra charges up to 20% on top of the actual price (visible on the C22 customs form we must fix to the package), along with any other taxes or courier administration fees, which can significantly increase the cost of your purchases. These charges don't appear in our shop prices.
US and overseas: Please remember that your purchases, particularly if you buy multiple items at the same time, may attract import duties which don't appear on our shop prices.