Production + Delivery

At LovelyTuck, every piece is handmade with care. We want your order to reach you quickly, safely, and beautifully packaged.

Production and processing time

All orders are made and packed by hand.
Please allow up to 10 business days for your order to be prepared before dispatch.
Usually we are able to process orders well within this time, but during busy periods or product launches, this may extend slightly. We’ll always let you know if there’s a delay.

Shipping delivery times

Shipping costs are calculated at checkout based on your location and selected service. Check our Shipping Charges page for a guide on pricing.

Typical delivery times:

  • UK: 2–5 business days after dispatch

  • Europe: 5–10 business days

  • Rest of World: 7–21 business days

All orders are shipped using Royal Mail, using trackable services where possible for European and other overseas orders.

Order tracking

Once your order ships, you’ll receive a confirmation email with tracking details (where applicable). Please check your spam or promotions folder if you don’t see it.

THE BASICS

All orders are processed and shipped within 10 business days (Monday - Friday) of receiving your order.

If you place your order over a weekend or on a public holiday, it will be processed and sent out over the following business day (Monday – Friday).

AFTER HOURS

No orders are shipped after hours (Office hours: Mon-Fri 9am-5pm GMT), on Sundays or on holidays.

CAN I TRACK MY ORDER?

All UK orders are posted first class, so you cannot track this service.

If you are overseas, you'll receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact us at XXX@XXX.com

CAN I CHANGE OR CANCEL MY ORDER?

If you'd like to change your order, please email XXX@XXX.com with your order details as soon as possible. We'll do everything we can to help.
Once an order has already been shipped we are unable to make any changes. Read our returns policy

DO I NEED TO PAY CUSTOMS DUTIES OR TAXES FOR MY ORDER?

European buyers: Please remember that post Brexit, import charges now apply to purchases from our shop. You may be liable to pay extra charges up to 20% on top of the actual price (visible on the C22 customs form we must fix to the package), along with any other taxes or courier administration fees, which can significantly increase the cost of your purchases. These charges don't appear in our shop prices.

US and overseas: Please remember that your purchases, particularly if you buy multiple items at the same time, may attract import duties which don't appear on our shop prices.